Job Description

IT Support SpecialistThe primary function of this position is to provide a combination of technical and resource services in the installation, operation, and troubleshooting of computers and associated peripherals. Provides immediate solutions when possible, and furnishes feedback to users in a timely manner. This position addresses issues and problems that affect multiple users, providing support and mentoring to staff of all levels. Other functions include maintaining network security, reviewing and updating policies and procedures related to computer systems to ensure compliance with HIPAA regulations, and assisting with the Meaningful Use compliance as described by CMS.Job Qualifications:A. Education: High school graduate or equivalent. Successful completion of two year college curriculum in computer technology to an Associate Degree with coursework up to advanced accounting, business math, computer technology and fundamental supervision is preferred. Additional experience of up to two years may be substituted for the educational requirement.B. Personal Job-Related Skills: Planning, organizing and completing assigned work in a timely manner, preparing reports, statements, and entries in accordance with established procedures and requirements; working effectively and accurately under narrow time limitations utilizing time, equipment and materials to the most efficient manner possible is a requirement. Must be able to communicate clearly and concisely, verbally and in writing, to convey information to users having different levels of understanding of computer systems. This position requires professional and courteous customer service skills, excellent organizational skills, time management and advanced computer troubleshooting/problem solving skills.C. Licensure, Registry or Certification: None required.D. Experience:Prior Work Experience: Minimum of two years IT experience in a healthcare setting is preferred. Experience maintaining network security and email.2. Technical Training: Training in computer technology including the maintenance of servers, networks and email. Knowledge of HIPAA requirements and related security of data.E. Physical and Mental Requirements: Duties of the position require sitting, standing, and walking throughout the day. Must be flexible to adjust to various details of the job which include frequent interruptions, multiple projects, and requests for interpretations of various regulations. Visual acuity is required to read and prepare a variety of reports. Normal range of hearing is required to communicate effectively with a variety of customers.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

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