IT Manager/Director Job at Robert Half, Lincolnshire, IL

  • Robert Half
  • Lincolnshire, IL

Job Description

We are looking for an experienced IT Manager/Director to lead technology operations and support a dynamic education-focused organization in Lincolnshire, Illinois. This role oversees end-user support, infrastructure, security, cloud platforms, and enterprise tools while guiding a high-performing IT team. The ideal candidate brings strong operational leadership, a hands-on approach to service delivery, and the ability to align technology initiatives with business needs.Responsibilities:• Lead daily IT support operations by monitoring service requests, resolving escalations, and strengthening response processes within the ticketing environment.• Recruit, mentor, and direct IT staff, establishing clear priorities, performance expectations, and service goals across the team.• Oversee device deployment and refresh programs for Windows and Mac users, including imaging standards, configuration control, and asset lifecycle coordination.• Define business and technical needs for technology initiatives, then translate them into organized project plans, milestones, and delivery timelines.• Administer and support cloud-based systems across Microsoft Azure and hybrid environments to ensure reliability, scalability, and secure access.• Contribute to security and compliance efforts by enforcing controls, maintaining procedures, managing change practices, and preparing documentation for audits.• Manage identity, access, and credential platforms such as Okta and Keeper while supporting broader network and security architecture initiatives.• Maintain oversight of software entitlements, user access provisioning, and contract records to keep licensing accurate and current across the organization.• Develop and maintain reporting solutions with Azure Fabric and Power BI to provide visibility into support performance, compliance status, and IT operational metrics.• Drive automation initiatives for IT operations, including streamlined onboarding and offboarding workflows and modern zero-touch device provisioning solutions.

Job Tags

Contract work

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