Job Description

Job Description

Job Description

CARPE DIEM COUNSELING is seeking a friendly and professional Live Chat Representative to assist clients and visitors through online chat. The ideal candidate will provide timely responses, answer general inquiries, and ensure a positive client experience.

Key Responsibilities

• Respond to client inquiries through live chat in a professional manner.
• Provide accurate information about services, scheduling, and general questions.
• Assist clients with appointment requests and follow-ups.
• Maintain clear and professional communication.
• Escalate complex or sensitive inquiries to the appropriate team member.
• Protect client confidentiality and follow company policies.
• Document chat interactions when required.

Qualifications

• High school diploma or equivalent preferred.
• Strong written and verbal communication skills.
• Basic computer and internet navigation skills.
• Ability to multitask and manage multiple chat conversations.
• Professional, patient, and customer-focused attitude.
• Previous customer service or chat support experience is a plus.

Benefits

• Flexible scheduling options.
• Professional development opportunities.
• Supportive work environment.
• Potential for career advancement.

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